Contact Information

Effective Date: Aug 12, 2026

1. Get in Touch

Have questions about a product, custom embroidery design, or an existing order? Our customer support team is here to help. Please reach out to us using any of the contact methods below.

2. Contact Details

3. Order Support & Tracking

For questions about an existing order, please include your order number when contacting us. You can track your order status at any time using the tracking link sent to your email after dispatch, or track your order directly on our website.

4. Customer Support Hours

Our embroidery studio in Holly Springs, NC and customer support team operate Monday through Saturday, 9:00 AM to 6:00 PM Eastern Time. We are closed on Sundays.

5. Store Policies

For more information, please review our store policies:

• Return & Refund Policy
• Shipping Policy
• Privacy Policy
• Terms of Service