Privacy Policy

Effective Date: July 21, 2026

This Privacy Policy describes how MH Embroidery & Print, LLC, doing business as MHfulfill ("MHfulfill," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit or make a purchase from mhfulfill.com (the "Site"). This policy applies to customers in the United States and should be read together with our Terms of Service.

1. Information We Collect

  • Order Information: Name, billing and shipping address, email address, phone number, and payment details (encrypted and securely processed directly by Shopify Payments under PCI-DSS standards; we do not store full payment card details).
  • Customization Data: Design files, images, text, and instructions you upload or submit for embroidery personalization.
  • Device & Usage Information: IP address, browser type, referring pages, and browsing behavior on our Site, collected automatically through cookies and similar technologies.
  • Communications: Information you provide when contacting our customer support team.

2. How We Use Your Information

  • To process, produce, and fulfill your order, including design proofing and embroidery production.
  • To communicate with you about your order, including proof approvals, shipping updates, and support requests.
  • To improve our Site, products, and customer experience.
  • To detect and prevent fraud.
  • Where you have consented, to send you marketing communications, which you may opt out of at any time.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our Site and, where applicable, to support advertising and analytics (for example, on Facebook, Instagram, TikTok, and Pinterest). Where required by law, we will request your consent before placing non-essential cookies.

4. How We Share Your Information

We share personal information with trusted third parties strictly to operate our business, including:

  • Shopify — our e-commerce platform and PCI-compliant payment processor (Shopify Payments).
  • Ymq (customization app) — to process and store your personalization inputs and uploaded design files.
  • USPS and other shipping carriers — to fulfill and deliver your order within the United States.

We do not sell or share your personal information to third parties for monetary or other valuable consideration.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements. Specifically:

  • Order & Transaction Records: Retained for as long as necessary to comply with applicable tax, accounting, and legal record-keeping obligations.
  • Uploaded Design Files & Personalization Data: Retained for a reasonable period after order completion to support re-orders, quality assurance, and customer service, after which they may be deleted.
  • Marketing Data & Email Subscriptions: Retained until you opt out or request deletion of your subscription.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, including specific rights under US state laws (such as the California Consumer Privacy Act - CCPA/CPRA). To exercise these rights, contact us at support@mhfulfill.com.

California Residents: We do not sell or share personal information as defined under the CCPA/CPRA.

EU/UK Residents: MH Embroidery & Print, LLC is located in North Carolina, USA. We honor data subject rights under the GDPR/UK GDPR to the extent applicable to our business. If you are located in the EU or UK and wish to exercise your rights, please contact us at support@mhfulfill.com.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards (including 256-bit SSL encryption) to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

MH Embroidery & Print, LLC (MHfulfill)
33 Honeydew Dr, Angier, NC 27501, USA
Email: support@mhfulfill.com
Phone: +1 (719) 297 9679
For order-related questions, please also see our Return & Refund Policy and Shipping Policy, or visit our Contact page.