Yes, absolutely! We specialize in turning family photos, pet portraits, and custom logos into beautiful embroidery. Here's what we need from your file:

• Minimum size: 400 × 400 px (some products require 1000 × 1000 px)
• Recommended: 800 × 800 px or higher
• Accepted formats: GIF, JPG, JPEG, PNG, EPS, AI, CDR

Please upload clear, well-lit photos. For multi-photo orders, make sure the same person or pet appears consistently — differences in lighting or color tone between images can affect how our designers digitize the artwork.

Yes, 100%. Our designers digitize your image into a precise stitch file, and we always send you a digital proof for your approval within 24 hours of your order — before any machine starts stitching, guaranteed.

No worries on color! Our advanced multi-needle commercial embroidery machines can stitch multiple thread colors in a single design, allowing us to accurately replicate vibrant logos and detailed family portraits.

While we don't build brand logos from scratch, our design team is excellent at optimizing rough sketches, existing text, or ideas and turning them into stunning embroidery patterns. Send us what you have and we'll make it work.

Yes — as long as your proof hasn't been approved yet and production hasn't started. Once you approve your proof, the order is considered final, so we recommend reaching out immediately if you need to make any changes.

Nope! Every artwork and sketch is hand-drawn by our artists, never by machines. We take pride in adding a personal, human touch to every piece we create.

We start working on your order right away. Here's the typical timeline:

• Design proof sent via email within 24 hours of order placement
• Production begins after your proof approval, taking 1–2 business days
• Standard US shipping (USPS Ground Advantage) 3–5 business days transit
• Express (USPS Priority Mail) 1–3 business days transit

Please allow extra time during holidays or peak seasons. See our Shipping Policy for full details.

Yes! Here are our automatic multi-item discounts, applied automatically at checkout — no code needed:

For large orders, contact us directly for the best possible pricing and priority support: support@mhfulfill.com

No — you only pay the setup fee once per design. Once we digitize your photo or logo, that file is saved and applied to all shirts in your order at no extra charge. There's also no minimum order requirement.

Absolutely! You can mix and match any combination of shirt colors and sizes in a single order. They'll still qualify for our multi-item discounts as long as everything is placed together. Not sure which size to pick? Check our Size Guide.

For standard placements (center chest, left/right chest, biceps) we typically keep designs up to approximately 4″ × 4″ for comfort and quality. For large back embroidery, we can scale up to approximately 8″–10″ wide using our full machine hoops. Exact sizing is confirmed with you during the design proof stage.

We offer flexible placement options across the garment:

• Center chest
• Left chest & right chest
• Left bicep & right bicep
• Full back

We use premium mid-to-heavyweight blanks built to handle high stitch density without puckering. Our three options are:

All three hold embroidery beautifully — check our Size Guide to find the right fit for your order.

We partner with reputable blank apparel manufacturers, and every step — digitizing, embroidery, and packaging — is proudly done in-house at our facility in Angier, North Carolina, not outsourced overseas.

To keep embroidery looking crisp for years:

• Wash inside out in cold water on a gentle cycle
• Tumble dry on low heat or hang dry
• Do not iron directly on the embroidery — iron on the reverse side if needed

Not at all. We use high-quality, soft-spun threads, and for sensitive areas (like chest designs) we apply a soft premium backing fabric over the inside stitches, designed to feel smooth against your skin.

No. We use industrial-grade polyester threads engineered to resist fading, bleaching, and color bleeding — keeping your memories vibrant through many washes.

Our shirts run true to US sizing. We use premium pre-shrunk cotton blends, so you won't have to worry about dramatic shrinkage distorting the embroidery after the first wash. Check our Size Guide before ordering to get it right the first time.

If you have a tight deadline, please contact us before ordering so we can prioritize your slot in our production schedule. Our workshop is located at:

33 Honeydew Dr, Angier, NC 27501, United States

We'll contact you as soon as your order is complete.

Because every item is 100% custom-made from your personal photos and logos, we cannot accept returns for a simple change of mind.

However, if we make a mistake on the design or there's a manufacturing defect, we will fix it or replace it free of charge. See our full Return & Refund Policy for all scenarios, including customer-error corrections.

We currently ship exclusively within the United States (including PO Boxes and APO/FPO military addresses). We do not offer international shipping at this time.

Yes — free Standard shipping on US orders $69+. This discount applies automatically at checkout, no code needed.

Yes, within 24 hours of placing your order, as long as production hasn't started yet. Email support@mhfulfill.com as soon as possible. Once production begins or 24 hours have passed, we're unable to cancel since your item is already being made just for you. Full details in our Return & Refund Policy.

If your order arrives damaged, email us within 48 hours of delivery with photos of the item and packaging, and we'll send a free replacement or refund. If official carrier tracking confirms your package is lost in transit, we'll also cover a free replacement or full refund — no questions asked.

Yes — both PO Box and Military APO/FPO addresses are supported via USPS.