Return & Refund Policy
Effective Date: July 21, 2026
1. Overview
At MHfulfill (operated by MH Embroidery & Print, LLC), every item is custom-made to order. This policy applies strictly to orders shipped within the United States. Because of the personalized nature of our products, our return and refund policy differs between standard, non-personalized items and custom embroidered items. Please read this policy carefully before placing your order. See also our Shipping Policy and Terms of Service.
2. Standard (Non-Custom) Item Returns & Exchanges
Eligible standard, non-customized items may be returned within 14 calendar days of the delivery date. Items must be unused, unwashed, and in their original condition.
Standard, non-customized items are also eligible for exchange (e.g., size or color). Custom embroidered items cannot be exchanged, as each item is made specifically for you and is non-resellable.
Return Shipping Costs: If the return is due to an MHfulfill error (defective or incorrect item), we cover 100% of return shipping costs. If the return is due to customer preference (change of mind), the customer is responsible for all return shipping costs.
Return Address:
MHfulfill Returns
33 Honeydew Dr
Angier, NC 27501
United States
3. Custom Embroidery & Personalized Items
Because every embroidered product is made specifically for you after design proof approval, custom items cannot be returned, exchanged, or refunded once production has begun, except in cases of MHfulfill error as described in Section 5.
- You will receive a design proof via email within 24 hours of order placement.
- Once you approve the proof, embroidery production begins and the order becomes final.
- Please review your size, spelling, colors, and placement carefully before approving your proof — check our Size Guide or contact support@mhfulfill.com with any questions prior to approval.
4. Customer-Error Revisions
If an error was made by the customer (e.g., incorrect text submitted and later discovered after approval), MHfulfill may offer a discretionary re-embroidery repair service. A service fee of $5.00–$20.00 plus two-way shipping charges will apply, depending on complexity, and will be issued via a separate invoice.
5. MHfulfill Errors & Defects
If an error is caused by MHfulfill — including incorrect name/text stitched, wrong design, misaligned embroidery, or a damaged/torn garment — we will provide a 100% free replacement or a partial/full refund, at your preference. You are usually not required to return the defective garment.
6. Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not yet begun. To request a cancellation, email support@mhfulfill.com. Once your order enters production, or after 24 hours has elapsed, cancellations can no longer be accepted.
7. Incident-Specific Handling
| Situation | Resolution | Who Pays |
|---|---|---|
| Wrong size selected by customer | Not eligible for return/exchange; a discounted re-order coupon may be offered at MHfulfill's discretion. | Customer pays replacement cost (discounted) |
| Incorrect shipping address provided by customer | Corrected free of charge if order has not shipped; if already shipped, customer is responsible for reshipment. If the package is lost due to an incorrect address, no refund is granted. | Customer pays reshipment fee; no refunds |
| Package lost in transit (confirmed by carrier) | Free replacement or full refund. | MHfulfill covers 100% |
| Package damaged on arrival | Report within 48 hours (2 calendar days) of delivery with photo/video evidence to support@mhfulfill.com. | MHfulfill covers 100% |
| Defective embroidery (wrong name, wrong thread color, misalignment) | Immediate free replacement or full refund. | MHfulfill covers 100% |
| Unclaimed / returned-to-sender package | No refund issued; reshipment available at customer's cost if package is returned to our facility in good condition. | Customer pays reshipment fee |
8. Restocking Fee
MHfulfill does not charge a restocking fee ($0.00) on eligible returns.
9. Refund Method & Timeline
Approved refunds are processed within 1–3 business days and issued strictly to the original payment method used at checkout. Please allow an additional 5–10 business days for the refund to reflect on your bank or card statement, depending on your financial institution.
10. Contact Us
Questions about your return or refund? Visit our Contact page, email support@mhfulfill.com, or call +1 (719) 297 9679, Monday–Saturday, 9:00 AM–6:00 PM EST.