Shipping Policy
Effective Date: July 21, 2026
1. Who We Are
MHfulfill is a made-to-order embroidery studio, operated by MH Embroidery & Print, LLC, with our warehouse and production facility located at 33 Honeydew Dr, Angier, NC 27501, USA.
2. Order Cutoff & Processing Time
Orders placed before 2:00 PM EST enter our daily production queue the same day. All orders require 1–2 business days of processing time (design proofing, digitizing, and embroidery production) before they ship, in addition to transit time below.
3. Carriers & Transit Times
| Destination | Service | Transit Time | Rate |
|---|---|---|---|
| United States | USPS Ground Advantage (Standard) | 3–5 business days | $6.99 (Free over $69) |
| United States | USPS Priority Mail (Express) | 1–3 business days | $12.99 |
We currently ship within the United States only, including PO Box and Military APO/FPO addresses via USPS. International shipping is temporarily paused while we scale up production — email support@mhfulfill.com if you'd like to be notified when it becomes available. For eligibility and fees on returned shipments, see our Return & Refund Policy.
4. Order Tracking
A tracking link will be emailed automatically once your order ships. You can also track your order directly on our website using your tracking number or order ID. Please allow 1–2 business days after dispatch for carrier tracking systems to update.
5. Customs, Duties & International Taxes (Not Currently Applicable)
This section will apply once international shipping resumes. All orders are currently limited to the United States, so no customs, import taxes, or VAT apply at this time.
6. Weekend & Holiday Dispatch
Saturday carrier pickups occur in the morning only; there are no carrier pickups on Saturday afternoons or Sundays. Orders placed during major holidays or peak sales periods may require additional processing time.
7. Incorrect Address, Unclaimed & Returned Packages
Please double-check your shipping address at checkout. If a package is refused, unclaimed, or returned to us due to an incorrect address, original shipping charges are non-refundable, and any reshipment cost is the customer's responsibility. Since all items are custom-made, we do not offer refunds for unclaimed or abandoned packages; if a package is returned to us in good condition, we are happy to reship it once the new shipping cost is covered. See our Return & Refund Policy for more detail.
8. Damaged or Lost Packages
If your order arrives damaged, please email support@mhfulfill.com within 48 hours of the carrier-confirmed delivery date, including photos or video of the damaged item and packaging. If official carrier tracking confirms a package is lost in transit, we will provide a free replacement or full refund.
9. Force Majeure
Delivery estimates do not apply in the event of severe weather, natural disasters, carrier disruptions, customs delays, or other circumstances beyond our reasonable control.
10. Contact Us
Questions about your shipment? Visit our Contact page, email support@mhfulfill.com, or call +1 (719) 297 9679, Monday–Saturday, 9:00 AM–6:00 PM EST. You can also review our Terms of Service.